Source-listed creator: N Chadwick / Image source: File:Caxton House – geograph.org.uk – 2494241.jpg — CC BY-SA 2.0. Changes: resized for display without semantic edits.
Under official guidance for the Eligibility Verification Measure (EVM)—which applies specifically to Universal Credit, Pension Credit, and New Style Employment and Support Allowance (ESA) in England, Scotland, and Wales—the Department for Work and Pensions (DWP) cannot log into your online banking or view your bank account in real time.
However, under this specific measure, banks and building societies can be required to share limited, defined account data with the DWP when an account meets certain criteria, rather than providing open access.
Where and When Does the Measure Apply?
According to GOV.UK guidance, the Eligibility Verification Measure applies in England, Scotland, and Wales. It is used specifically in connection with three benefits:
- Universal Credit
- Pension Credit
- New Style Employment and Support Allowance (ESA)
Under this measure, the DWP does not have real-time access to personal accounts or online banking. Instead, for these specified benefits in England, Scotland, and Wales, financial institutions check accounts receiving payments against eligibility rules set by the DWP, known as “eligibility indicators.”
What Information Can Banks Share?
When a bank or building society receives an official Eligibility Verification Notice and an account meets an eligibility indicator, it is legally required to provide limited details to help the DWP verify entitlement and identify incorrect payments.
Under this measure, the institution may share:
- The names of all account holders
- Details of accounts held, including linked and joint accounts
- Account numbers and sort codes (where applicable)
- Relevant account balances showing how much money is held
- The dates of any transactions that took place in another country
What the DWP Cannot See Under the Eligibility Verification Measure
Strict legal boundaries define what financial institutions are prohibited from providing through this process. Under the Eligibility Verification Measure, banks cannot share:
- Full bank statements or itemized transaction histories
- Information showing how you spend your money
- Sensitive personal background details, such as religious beliefs or political opinions
- The specific physical locations where transactions occurred
Furthermore, through the Eligibility Verification Measure, the DWP cannot log into a person’s online banking or see that account in real time.
How the Data Is Used and Protected
Under official guidance, the DWP is restricted to using shared EVM data solely to check benefit entitlement, identify incorrect payments, and support related enquiries. By law, the DWP cannot request information that breaches data-protection legislation.
While these rules outline the data-sharing requirements established under the Eligibility Verification Measure, they do not eliminate the claimant’s responsibility to report relevant changes of circumstances directly to the DWP.

